Legal notice
Legal Notice and Business Information
This page provides the legal identity, business contact information and operating details of Trade Off TCG. It also explains where our physical shop is located and where customers can find important information about online orders.
Trade Off TCG operates a physical gaming and hobby shop in Bristol and an online store at tradeofftcg.shop .
- Trading name: Trade Off TCG
- Legal operator: Michael H.
- Customer Support: Kayleigh Y.
- Shipping Manager: Imogen H.
- Business location: 374 Gloucester Road, Bishopston, Bristol, BS7 8TP
- Online store: tradeofftcg.shop
- Delivery area: United Kingdom only
Legal business identity
Trading name:
Trade Off TCG
Legal operator:
Michael H.
Trade Off TCG is a trading name operated by Michael H..
Business and shop address
The following address is used as our physical retail shop, business contact address, online-order dispatch location, approved local collection point and returns address:
374 Gloucester Road
Bishopston
Bristol
BS7 8TP
United Kingdom Get directions on Google Maps
Contact details
Customer service and order fulfilment
Contact: Kayleigh Y.
Kayleigh Y. assists customers with order enquiries, product questions, returns, refunds and general customer-service matters.
Shipping Manager: Imogen H.
Imogen H. oversees order preparation, dispatch, delivery support and local collection arrangements.
All customer and delivery enquiries should be sent to support@tradeofftcg.shop or made by telephone on +44 7848 447825 .
Our Bristol shop
Trade Off TCG is a physical gaming, card and hobby retailer. Our product range may include dice sets, playing cards, card and party games, trading-card storage, miniature-storage products, display accessories and fantasy miniatures.
| Days | Opening hours |
|---|---|
| Monday | Closed |
| Tuesday to Sunday | 11:00–18:00 |
Online orders
Trade Off TCG sells physical gaming and hobby products through our online store. All product prices and order totals are displayed and charged in pounds sterling (GBP).
Online purchases are one-time transactions. Trade Off TCG does not offer subscription products or recurring billing.
Standard delivery is free on every online order, with no minimum spend. The total estimated delivery timeframe is 3–6 business days.
We deliver to addresses within the United Kingdom only. International delivery is not available.
Free local collection may also be selected from our Bristol shop where that option is displayed during checkout. Customers must wait for a Ready for Collection email before travelling to collect an online order.
Consumer rights
Customers purchasing from Trade Off TCG are protected by applicable United Kingdom consumer law.
Nothing on our website, during checkout or in our store policies is intended to exclude, reduce or replace statutory consumer rights that cannot lawfully be restricted.
Complaints and customer support
Customer-service enquiries and complaints are handled by Kayleigh Y., Customer Support.
Please contact us where you have a concern about an order, product, delivery, return, refund or another part of our service.
For an order-related complaint, please include:
- Your order number
- The name and email address used at checkout
- A clear explanation of the issue
- Relevant photographs or supporting information where reasonably possible
Email: support@tradeofftcg.shop
Concerns about how personal information has been handled may also be raised with the Information Commissioner’s Office .
Customer policies
Further information about purchasing from Trade Off TCG is available through the following pages:
Contact Trade Off TCG
Trade Off TCG
Legal operator: Michael H.
Customer Support: Kayleigh Y.
Shipping Manager: Imogen H.
Email: support@tradeofftcg.shop
Phone: +44 7848 447825
Shop, business, dispatch and returns address:
Trade Off TCG374 Gloucester Road
Bishopston
Bristol
BS7 8TP
United Kingdom Get directions on Google Maps