Privacy policy

This Privacy Policy explains how Trade Off TCG collects, uses, stores and shares personal information when you browse tradeofftcg.shop , place an online order, arrange local collection, contact us or otherwise interact with our business.

We are committed to handling personal information responsibly and in accordance with applicable UK data-protection law.

About Trade Off TCG

Trade Off TCG is an independent gaming, card and hobby retail business operated by Michael H.. We operate an online store and a physical retail shop in Bristol.

Information we collect

The information we receive depends on how you use our website, shop and customer-support services.

Information required to complete an order

Certain personal information is required so that we can accept your order, authorise payment, prepare the products, arrange delivery or local collection and provide assistance after purchase.

Where required checkout information is not supplied, we may be unable to process or fulfil the order.

How we use personal information

We may use personal information to:

• Receive, process and fulfil online orders
• Authorise payments and process approved refunds
• Prepare orders for UPS delivery or local collection
• Send order confirmations, dispatch notifications and tracking updates
• Send Ready for Collection notifications
• Answer questions and provide customer support
• Manage cancellations, returns, refunds and complaints
• Operate, secure and improve our website
• Detect and prevent fraud, misuse and security incidents
• Maintain transaction, accounting and business records
• Meet legal obligations and protect our legal rights

Legal bases for using your information

UK data-protection law requires us to have a lawful reason for handling personal information. Depending on the circumstances, we rely on the following legal bases:

Marketing communications

Where you choose to receive promotional communications, we may use your contact details to send those messages where permitted by law.

You can unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting support@tradeofftcg.shop .

Unsubscribing from marketing does not prevent us from sending essential messages about your order, payment, delivery, tracking, collection, return or refund.

How we share personal information

We may share limited information where reasonably necessary with:

• Shopify, which provides the ecommerce platform used to host and operate our online store.
• Payment providers, which authorise payments, conduct transaction-security checks and process refunds.
• UPS, which receives information reasonably required to deliver orders and provide tracking.
• Website and technical service providers, where needed to host, maintain, secure, measure or improve our website.
• Professional advisers, including accountants, banks, insurers or legal advisers where reasonably necessary.
• Public authorities and legal recipients, where disclosure is required or permitted by law, court order or a valid regulatory request.

Service providers receive only the information reasonably needed to perform the relevant service. Their handling of personal information may also be governed by their own privacy terms and legal obligations.

International processing

Shopify and some payment, website or technical service providers may operate internationally. Personal information may therefore sometimes be processed or made accessible outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, the relevant arrangement may rely on UK adequacy regulations, approved contractual protections or another lawful transfer mechanism.

How long we keep personal information

Personal information is kept only for as long as reasonably required for the purposes described in this policy, including business, legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

• Order, transaction, payment, delivery and refund records are retained for the period reasonably required for business, accounting, tax and legal purposes.
• Customer-service communications are retained for as long as reasonably necessary to resolve an enquiry, complaint, return or dispute.
• Tracking and collection information is retained for as long as reasonably necessary to complete and support the order.
• Marketing preferences may be retained until you unsubscribe, withdraw consent or the information is no longer required.

When information is no longer required, we take reasonable steps to delete or anonymise it securely.

Your data-protection rights

Depending on the circumstances and the legal basis used, you may have the right to:

• Request access to personal information held about you
• Ask for inaccurate or incomplete information to be corrected
• Request deletion of information in certain circumstances
• Ask us to restrict certain uses of your information
• Object to processing based on legitimate interests
• Object at any time to direct marketing
• Request certain information in a portable format
• Withdraw consent where processing is based on consent

To exercise a data-protection right, email support@tradeofftcg.shop .

We may ask for information reasonably necessary to verify your identity. We will respond within the timeframe required by applicable law. Certain rights may be subject to legal conditions or exemptions.

Cookies and similar technologies

Our website uses cookies and similar technologies to provide essential store functions, maintain website security, remember preferences, understand how the website is used and support permitted marketing activities.

Some cookies are required for functions such as keeping products in your shopping basket, maintaining a secure checkout and processing online orders.

Further information about cookie categories and available controls is provided in our Cookie Policy.

Younger customers

Some Trade Off TCG products may be of interest to families and younger people. Online purchases should be completed by someone able to enter into the transaction or with the appropriate involvement of a parent or guardian.

We do not knowingly collect personal information directly from children for independent marketing purposes. A parent or guardian who believes that a child has provided personal information inappropriately may contact us so that we can review the situation.

Protecting your information

We use reasonable organisational and technical measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

No website, internet transmission or electronic storage method can be guaranteed to be completely secure.

Questions and complaints

Please contact Trade Off TCG first if you have a concern about how your personal information has been handled. We will try to investigate and resolve the issue.

You also have the right to raise a complaint with the Information Commissioner’s Office, the United Kingdom’s data-protection supervisory authority.

Changes to this policy

We may update this Privacy Policy when our website, services, providers or legal obligations change. The latest version will be published on this page with a revised “Last updated” date.

Contact Trade Off TCG