This Shipping and Delivery Policy explains where Trade Off TCG delivers, how long delivery normally takes, which courier we use and how customers receive tracking information.

Online orders are prepared, packed and dispatched from our Bristol shop at 374 Gloucester Road, Bishopston, Bristol, BS7 8TP, United Kingdom.

Where we deliver

Trade Off TCG delivers online orders to addresses within the United Kingdom.

International shipping is not currently available. Orders cannot be delivered to an address outside the United Kingdom.

Customers who prefer to collect their order may select free local collection from our Bristol shop where that option is displayed during checkout.

Delivery charges

Any delivery option available for a particular order will be displayed during checkout before payment is completed.

Estimated delivery timeframe

The estimated total timeframe from placing an order to receiving it is 3–6 business days.

This total estimate includes:

• Payment and order processing
• Product preparation
• Packing the order
• Dispatch from our Bristol shop
• Delivery by UPS to the address entered at checkout

Orders placed during a weekend or on a UK public holiday normally begin processing on the following business day.

Delivery timeframes are estimates and are not guaranteed arrival dates. Trade Off TCG does not currently promise same-day dispatch, next-day delivery or weekend delivery.

Courier and tracking

Dispatched online orders are sent using UPS.

Tracking is provided for every online order after it has been dispatched. The dispatch-confirmation email will include the UPS tracking number and a link that can be used to follow the parcel.

Tracking details are sent to the email address entered during checkout. Customers should check that their email address is correct before submitting the order.

Where orders are dispatched from

Online orders are processed, prepared, packed and dispatched from our physical shop:

Checking your delivery details

Customers are responsible for checking that the name, delivery address, postcode and contact information entered during checkout are complete and accurate.

Please include all relevant address information, such as:

• House or building number
• Flat or apartment number
• Building name where applicable
• Street name
• Full postcode

If you notice an address error after placing an order, contact us as soon as possible and include your order number.

Email: support@tradeofftcg.shop

Phone: +44 7848 447825

We will try to correct the address before dispatch, but an address change cannot be guaranteed once order preparation has begun. A parcel normally cannot be redirected by Trade Off TCG after it has been handed to UPS.

Parcels returned to Trade Off TCG

A parcel may be returned to us where UPS cannot complete delivery, the address is incomplete or incorrect, or the parcel is not collected after an attempted delivery.

When a parcel is returned to Trade Off TCG, we will contact the customer to discuss the available next step. This may include arranging redelivery, correcting the delivery information or issuing an appropriate refund in accordance with the order circumstances and the customer’s legal rights.

Delayed deliveries

Most orders arrive within the estimated timeframe, although delays may occasionally occur because of courier-network disruption, severe weather, unusually busy periods, industrial action or other circumstances outside our reasonable control.

If an order has not arrived within the estimated timeframe:

1. Open the UPS tracking link included in the dispatch email
2. Check whether UPS has recorded a delivery attempt or left an update
3. Check the delivery address shown in the order confirmation
4. Contact Trade Off TCG where the tracking has stopped updating or the parcel appears delayed

When contacting us, please include your order number so that we can investigate the delivery with UPS.

Missing parcels

If UPS tracking shows that a parcel has been delivered but you cannot locate it, please first check:

• Safe places around the delivery address
• Whether another member of the household accepted it
• Whether it was accepted by a neighbour
• Any delivery photograph, note or location shown in the UPS tracking details

If the parcel remains missing, contact us at support@tradeofftcg.shop with your order number.

We will investigate the delivery with UPS. Where an order is confirmed as lost in transit, we will provide the appropriate remedy available under UK consumer law, which may include a suitable replacement or a refund.

Products damaged during delivery

Please contact us as soon as reasonably possible if an order arrives damaged, incomplete or with an incorrect product.

Keep the product and its packaging while we review the issue. Where reasonably possible, photographs of the product, parcel and packaging can help us investigate more quickly, but photographs do not remove or reduce your statutory rights.

Return instructions and information about available remedies are provided in our Returns, Refunds and Cancellations Policy.

Free local collection

Free local collection may be selected at checkout for collection from our shop at 374 Gloucester Road, Bishopston, Bristol.

Please wait until we send a Ready for Collection email before travelling to the shop. Receiving an order-confirmation email does not mean that the order is ready to collect.

Collection is available during our published shop opening hours. We may ask to see the order number, order-confirmation email or suitable identification where reasonably necessary to hand over the order securely.

Your statutory rights

Nothing in this Shipping and Delivery Policy limits, excludes or replaces your statutory consumer rights, including your rights where goods are lost, damaged, faulty, misdescribed or not delivered within an applicable agreed timeframe.

Contact us about a delivery