These Terms of Service explain the conditions that apply when you browse tradeofftcg.shop , place an online order, select local collection or otherwise use the services provided by Trade Off TCG.

Please read these terms together with our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, Local Pickup Information and Returns, Refunds and Cancellations Policy.

1. About Trade Off TCG

Trade Off TCG is an independent gaming, card and hobby retail business operated by Michael H.. We sell physical products through our online store and from our retail shop in Bristol.

These terms apply to orders placed through our online store. Purchases completed in person at our Bristol shop are in-store purchases and are not treated as online orders, although all applicable statutory consumer rights continue to apply.

2. Using our website

You may use our website to browse products, place genuine orders, review store information and contact Trade Off TCG.

You must not use the website to:

• Carry out unlawful, fraudulent or misleading activity
• Use payment information without permission from the authorised account holder
• Attempt to access accounts, servers or restricted website areas without authorisation
• Introduce malicious code or interfere with the website’s operation or security
• Use automated tools to place false orders or disrupt the service
• Copy or commercially reuse our website content without permission or another lawful basis

We may reasonably restrict access or cancel suspicious activity where this is necessary to protect our customers, website or business.

3. Who may place an order

An online order should be placed by someone who is able to enter into the purchase transaction and authorised to use the payment method selected at checkout.

Where appropriate, an order for or involving a younger customer should be completed with the involvement of a parent or guardian.

4. Products and descriptions

We take reasonable care to present product descriptions, specifications, photographs and other information accurately.

Please be aware that:

• Product colours may appear slightly different depending on your screen and device settings
• Manufacturers may occasionally update packaging without changing the product itself
• Minor product variations may occur where they do not materially change the product’s nature or quality
• Dimensions and measurements may be approximate unless the product page states otherwise

Nothing in this section affects your legal right to receive products that are as described, of satisfactory quality and suitable for any purpose made known to us where applicable.

5. Prices and delivery charges

Product prices are displayed in pounds sterling (GBP). The price shown on the product page and confirmed at checkout is the price payable for the product, subject to correction of a clear and genuine error.

Standard delivery within the United Kingdom is free on every online order, with no minimum order value.

If we identify an obvious pricing error before dispatch, we may contact you and give you the choice of proceeding at the correct price or cancelling the affected item for a full refund.

6. Product availability

All products are offered subject to availability. Adding an item to your basket does not reserve it.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.

We will not replace an unavailable product with a different product without your agreement. You may instead choose to cancel the unavailable item and receive a refund to the original payment method.

7. Payment

Available payment methods are shown during checkout and may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Klarna, subject to availability, eligibility and the provider’s terms

All payments are processed in GBP. Trade Off TCG sells products as one-time purchases and does not operate a subscription or recurring-billing service.

Complete card information is entered into the secure checkout and handled by the relevant payment provider. Trade Off TCG does not receive or store your full payment-card number through the online checkout.

Payments may be subject to authorisation, fraud-prevention and security checks. An order may be declined or cancelled where payment cannot be authorised or where there are reasonable security concerns.

8. Placing and accepting an order

When you submit an order, you are offering to purchase the selected products in accordance with these terms.

An initial order-confirmation email confirms that we have received your order. It does not by itself guarantee that every item will be supplied.

For a delivery order, the contract is formed when we accept the order and send a dispatch confirmation. For a collection order, the contract is formed when we accept the order and send the Ready for Collection notification.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Payment cannot be authorised
• The supplied delivery information is incomplete or invalid
• A clear pricing or product-information error has occurred
• We reasonably suspect fraud, misuse or unauthorised payment activity

If we cancel a paid order or an individual item, the relevant amount will be refunded to the original payment method.

9. UK delivery

Orders are prepared and dispatched from our Bristol shop. The 3–6 business-day estimate covers order processing, preparation, packing, dispatch and delivery.

Business days are Monday to Friday, excluding UK public holidays. Delivery dates and timeframes are estimates rather than guarantees.

Tracking information is sent to the email address entered at checkout after the parcel has been dispatched.

You are responsible for checking that the delivery name, address and contact information entered during checkout are complete and accurate.

10. Free local collection

Free local collection is available from:

Please wait until you receive the Ready for Collection email before travelling to the shop. An order-confirmation email does not mean that the products are ready to collect.

When collecting, you may be asked to provide your order-confirmation email, order number or suitable identification where reasonably necessary to hand over the order securely.

11. Cancellations, returns and refunds

To request cancellation before dispatch, contact us as soon as possible. We will try to stop the order, although cancellation cannot be guaranteed once preparation or dispatch processing has begun.

For an eligible online order, you may notify us that you wish to cancel within 14 days after receiving the goods. After notifying us, you then have a further 14 days to send the eligible goods back.

Trade Off TCG covers reasonable standard return postage for accepted change-of-mind returns made in accordance with our policy. We do not charge a restocking fee.

If a product is faulty, damaged, incomplete or supplied incorrectly, please contact us so that we can provide an appropriate remedy in accordance with your consumer rights.

The distance-selling change-of-mind period applies to eligible online orders. We do not offer a general change-of-mind right for purchases completed in person at our shop, although statutory rights for faulty or misdescribed products remain protected.

12. Your consumer rights

UK consumer law gives customers legal rights in relation to the products they purchase.

Nothing in these terms limits or excludes rights that cannot legally be restricted, including applicable rights to receive goods that are of satisfactory quality, fit for purpose and as described, as well as applicable cancellation rights for eligible online orders.

13. Website content and intellectual property

Website text, original product descriptions, photographs, graphics, layouts and Trade Off TCG branding are owned by us or used with appropriate permission.

You may browse the website and print or save reasonable extracts for personal, non-commercial use.

You must not reproduce, distribute, republish, sell or commercially exploit protected website content without prior written permission or another lawful basis. Third-party product names, brands and intellectual property remain the property of their respective owners.

14. External websites and services

Our website or emails may include links to external services, such as UPS tracking, payment providers, Google Maps or our social-media pages.

External websites operate under their own terms and privacy practices. Trade Off TCG is not responsible for content or services controlled by an unrelated third party, although this does not affect any responsibility that cannot be excluded under applicable law.

15. Website availability

We take reasonable steps to keep the website available and functioning properly. However, uninterrupted or error-free availability cannot be guaranteed.

Parts of the website may occasionally be updated, restricted or temporarily unavailable for maintenance, security, technical or operational reasons.

16. Our responsibility

Where we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed. Products sold for personal consumer use are not supplied for commercial resale or business purposes unless expressly agreed.

Nothing in these terms excludes or limits responsibility for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any liability that cannot lawfully be excluded or limited

17. Events outside our reasonable control

Occasionally, an order or website service may be affected by circumstances outside our reasonable control, such as severe weather, courier-network disruption, industrial action, transport interruption or widespread technical failure.

Where this happens, we will take reasonable steps to reduce the effect and provide relevant information where possible.

If a delay becomes substantial, please contact us. Your applicable cancellation and refund rights remain protected.

18. Privacy and cookies

Personal information is handled in accordance with our Privacy Policy.

Information about cookies, similar technologies and the choices available to website visitors is provided in our Cookie Policy.

19. General provisions

20. Governing law and courts

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, nothing in this section prevents you from relying on mandatory consumer protections or using courts available to you under applicable law.

21. Contact Trade Off TCG